Lead Service Designer
The Role
The University of Cambridge is seeking an experienced and innovative Lead Service Designer to transform and optimize services, shaping the future of service delivery across the institution.
As the Lead Service Designer, you will drive positive change and design innovative solutions, collaborating with stakeholders at all levels to identify improvement opportunities. You will work as part of the Reimagining Professional Services team, an ambitious initiative which aims to create a compelling new future for professional services across the University of Cambridge. This role is part of large-scale initiatives aimed at adopting new ways of working to support our staff and academic mission.
If you're looking for a new challenge with excellent benefits, extensive learning opportunities and a stimulating working environment, this is the place for you.
Key Responsibilities
Lead service design across a landscape of services to create a roadmap for investment and improvement
Work with User Researchers, Continuous Improvement Analysts and other team members and facilitate workshops with diverse groups of stakeholders
Collaborate with senior stakeholders to define organisational outcomes and business goals in conjunction with user needs and translate these into operational priorities
Develop service blueprints and other artefacts to visualise complex systems and processes
Baseline the current state using inputs from business analysis, user research and other sources, collaborate with others to define success measures to evaluate the impact of service improvements, both digital and non-digital
Building an approach to service design that meets the needs of the University helping to introduce new ways of working and educating stakeholders
About You
We are looking for candidates with:
excellent problem-solving skills and relevant service design experience
extensive experience of working with user research and analysing the data to provide practical insight and actionable recommendations
the ability to interpret and map complex backstage capabilities such as technology, people, processes and policies
effective facilitation, communication and storytelling skills that help stakeholders understand research insight, and well as bring to life the future state experience
The Benefits
In return, you will receive an extensive reward/benefit package including:
41 days annual leave (inc bank holidays)
Flexible/hybrid working
Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the university accommodation service, scheme for the reimbursement of relocation expenses, employee assistance programme, family-friendly policies along with many more.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
When applying, please upload your CV and cover letter which clearly sets out how you meet the criteria listed in the person specification (the knowledge, skills, and experience required for the role) along with relevant examples. Candidates will be shortlisted and invited to interview based upon these criteria.
The Interview Process
Successful candidates will be invited to interview week commencing 11 November 2024.
Additional information regarding the role can be found within the further information file. If you wish to discuss this role in more detail, enquiries are welcome. Please contact Change and Programme Management Office, via change@admin.cam.ac.uk.
Questions about the application process should be addressed to the Resourcing team at resourcingqueries@admin.cam.ac.uk
Please quote reference YV43690 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.